Frequently Asked

You have questions. We have answers. Start by selecting a topic from the list below.

There are 2 ways to view and print them:

1. Via http://www.myhughesnet.com
  1. Launch http://www.myhughesnet.com.
  2. If you are a new customer and have not registered, click on "Register" in the top right hand corner of your screen to complete the registration process.
  3. If you have already registered, enter your User Name and Password, and then click "Login" to proceed.
    • Your username is the email address you used to register to this website during the activation of your HughesNet service.
    • If you have forgotten your password, select the Forgot Password link.
  4. Once logged in, go to the Billing tab>My Bill and click the View button to view/print your Invoices
  5. A new window will appear which displays your invoice. Click the 'Print' button.
2.. Via http://my.hughesnet.com/myaccount
  1. Go to http://my.hughesnet.com/myaccount and click on the 'Pay Now link at the top right of the page.
  2. Enter your 'Site Account Number' (HughesNet account number – should start with DSSXXXXXXX) and zip code
  3. Enter the alphanumeric characters displayed on the website for added security.
  4. Select 'View my Invoice'
  5. Click the 'Submit' button
  6. On the next screen, please provide one of the following pieces information:
    • First or last name of the account holder
    • Telephone number associated to the HughesNet account
    • Company name (if applicable) associated to the HughesNet account
  7. Select and print the invoices that correspond with the rebate promotion period.

IMPORTANT: Your first invoice will be generated and posted online within one (1) day of date of order.

Each Rebate form provides information about whether or not the request can be submitted online, or if an official claim form must be mailed in.
You will need your first two HughesNet invoices. These may be gathered using the steps described above.
If the submit by date or postmark date has passed for your Rebate, you will NOT be eligible for that Rebate. Always check the terms and conditions as soon as possible to ensure you submit in time.
An email address is preferred as it allows us to provide you with up to date information regarding your Rebate request. All information submitted with your Rebate request form is kept confidential.
Rebates usually have a limit to the number of claims that can be submitted for each customer, Site Account Number, household, or address. To find specific terms and conditions, or the limit of how many Rebates are allowed for an offer, please check your Rebate request form. Using additional addresses that are not your own to circumvent the limit requirement is considered mail fraud and is against the law.
Please click "Track Your Rebate" to check the status of your Rebate request.
If you are unqualified and have supplied an email address for your account, you should have received an email stating the reason for the unqualified status and any steps that may be taken to correct the status. If there are additional questions regarding your Rebate status, please send us an email through the "Contact Us" link on this site or contact us by phone at 800-310-0540.